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WebClient service hang in the Stopping State

08 Aug

One of my customer had reported that she could not open the SharePoint document library folder from the shortcut. Actually, she created a shortcut for the document library explorer view. Some reasons she could not open the document library explorer view from the shortcut but she can able to access the site and able to open the explorer view from the URL.

After I digg into her machine and found out that WebClient Service was hang in the stopping state. I could not even stop/start the service using net command. Finally, I had to kill the process associated with the webclient service to stop the service and restart it afterwards.

Here is the command, I have used to kill the process associated with the webclient service.

taskkill /fi “imagename eq svchost.exe” /fi “Services eq WebClient” /F

Once I killed the process, I have restarted the service using net command.

Net start webclient

The issue has been resolved after I killed the process associated with WebClient and restarted the WebClient Service.

 

SYMPTOMS: 

User not able to access the SharePoint Explorer View or Shortcut created on top of SharePoint Explorer View.

CAUSE:

WebClient Service might be stopped or hang in the stopping state

RESOLUTION:

1. Kill the process associated with the WebClient Service

taskkill /fi “imagename eq svchost.exe” /fi “Services eq WebClient” /F

2. Restart the WebClient

Net start webclient

 

Hope this helps.

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2 Comments

Posted by on August 8, 2012 in Office Integration, Sharepoint

 

2 responses to “WebClient service hang in the Stopping State

  1. john

    January 15, 2013 at 1:44 pm

    works ok until you have to reboot the laptop 😦

     
  2. Mukesh

    February 18, 2013 at 6:55 pm

    What is the permanent fix for this, since it is just a temporary workaround to kill the svchost pid for webclient.

    This service goes into stopping again after system restarts.

     

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